Rules and Policies:

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• CANCELLATION

  • We have a 48 hour cancellation policy.  Deposits are refundable within the cancellation time frame, if cancelled less than 48 hours, deposit is forfeited.

  • We are still continuing to fight Covid, old and new developing viruses.  If you feel any symptoms or may have been exposed, we asked for your courtesy to cancel on time to avoid any fees.  

  • To cancel or reschedule, check your original confirmation email, below the page will give your options.

  • We value our client't time as well as ours.  All services require a 50% deposit in order to reserve your appointment.  It will go towards your services.  

• LATENESS

  • It's understood that things happen sometimes, we encourage you to come on time to avoid any Late Fees.  We work very hard to schedule the right amount of time for each service. We allow a grace period of 15 min for lateness.  Any time after, we will automatically charge the Late Fee.  Please be aware that in the unfortunate event you are late, we cannot guarantee that your services will be performed that day and will have to forfeit your deposit. This is in respect to our stylist and clients for the day.  We are located in a very busy area in Manhattan, close to Time Square which means a lot of traffic.  Make sure you allow some time to find parking or we highly suggest pre booking a garage.  ​​

• APPOINTMENT

  • All appointments must be booked online. No walk-ins. 

  • Services can take minimum of 2 hours, plan accordingly.

  • Be sure to read and follow Hair Prep guide before booking an appointment.

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• We accept all major Credit Cards or Cash (non taxable and savings).  We appreciate your tips and we thank you in advance, we accept Cash only for tips.

• All guests must wash their hands in the bathroom.

 

Thank you for respecting our safety protocols. We truly appreciate your patronage. If you have any questions, please feel free to email us at info@themonacut.com