Studio Policies
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CANCELLATION
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We have a 48-hour cancellation policy. Deposits are refundable (minus processing fees)
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within the cancellation time frame. If an appointment is cancelled with less than 48 hours
notice, the deposit will be forfeited.
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We are still continuing to fight Covid, old and new developing viruses. If you feel any symptoms
or may have been exposed, we asked for your courtesy to cancel on time to avoid any fees.
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To cancel or reschedule, check your original confirmation email, below the page will give the options.
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We value our client't time as well as ours. All services require a 50% deposit in order to reserve your appointment. It will go towards your services.
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COLOR CANCELLATION
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We have a strict policy for color cancellation, it must be rescheduled or cancelled within the 48 hours policy, no exceptions.
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To avoid additional fees and added time to your allotted scheduled time, it is imperative to follow the hair color preparation before your appointment.
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LATENESS
We kindly request that you arrive on time to avoid any late fees. We carefully schedule each service to ensure sufficient time. A grace period of 15 minutes is allowed for lateness, but beyond that, a late fee will be automatically charged. Please note that if you arrive late, we cannot guarantee that your services will be completed on the same day, and your deposit will be forfeited. This policy is in place to show respect to both our stylists and other clients. Our salon is located in a busy area near Times Square in Manhattan, which means there can be heavy traffic. We recommend allowing extra time for parking or consider pre-booking a garage.
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APPOINTMENT
All appointments must be booked online. No walk-ins. Services can take a minimum of
2 hours, plan accordingly. Be sure to read and follow Hair Prep guide before booking an appointment.
We accept all major Credit Cards or Cash (non taxable and savings).
We appreciate your tips and we thank you in advance, we accept Cash only for tips.
Thank you for respecting our safety protocols. We truly appreciate your patronage. If you have any questions, please feel free to email us at info@themonacut.com
Hair Prep
Come with Wash and Go.
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For all New and Returning Clients
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Set your hair in a wash and go. Products are allowed but avoid oily and heavy products.
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Clarify, cleanse and detangle your hair.
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Hair must be freshly washed at least 48 hours upon your appointment.
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Hair must be all down and completely dry, allowing your hair to set naturally.
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Do not pull, pin, tie or push hair down tight, this stretches the curls.
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No hat or scarf hair, this flattens the hair.
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No hair in any kind of twist, braids or updo.
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The hair prep ensures proper consultation with your stylist. We want to make sure we can
asses your hair properly.
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There is an automatic $50 hair prep fee if this is not followed.
Color Hair Prep
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Arrive with your hair detoxed or clarified, product-free, and detangled at least 24 hours prior to your appointment. Clarifying the hair will remove product build-up and mineral deposits which can impact the final result.
We reserve the right to refuse services and will lose your appointment and deposit.
