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Rules and Policies:

 

  • CANCELLATION

    • We have a 48 hour cancellation policy.  Deposits are refundable within the cancellation time frame, if cancelled less than 48 hours, deposits are non refundable.

    • We value our client't time as well as ours.  All services require a 50% deposit in order to reserve your appointment.  It will go towards your services.  

  • LATENESS

    • It's understood that things happen sometimes, we encourage you to come on time to avoid any Late Fees.  We work very hard to schedule the right amount of time for each service. We allow a grace period of 10-15 min for lateness.  Any time after, we will automatically charge the Late Fee.  Please be aware that in the unfortunate event you are late, we cannot guarantee that your services will be performed that day and will have to forfeit your deposit. This is in respect to our stylist and clients for the day.

  • APPOINTMENT

    • All appointments must be booked online. No walk-ins. 

    • Services can take minimum 2 hours.   

    • Please be sure to read and follow Hair Prep guide before booking an appointment.

  • We accept all major Credit Cards or Cash (non taxable and savings).  We appreciate your tips and we thank you in advance, we accept Ca$h only tips.

  • Due to the COVID-19 climate and limited space, only guests getting a service are allowed in. Unfortunately no children, pets or additional patrons can accompany guests to appointments. 

  • All guests must wash their hands in the bathroom.

  • We apologize but we will no longer be able to provide complimentary drinks and snacks during salon visits. We highly suggest bringing a water bottle of your own. Unfortunately, no eating or drinking will be allowed in the studio until further notice.

 

Thank you for respecting our safety protocols. We truly appreciate your patronage. If you have any questions, please feel free to email us at info@themonacut.com